If a client feels that we did not understand them or their business sufficiently before any service, it’s on us - we start over and we get it right.
We commit to a guaranteed response time of 1 business day for every client phone call and email.
Each of our professionals will spend a % of their time with their clients at no charge, just because.
We will set and push goal achievement with each of our clients and guarantee improvement within the first year.
We will set timelines for each and every professional engagement and we will meet or beat those timelines each and every time.
No Nickels or Dimes
We will never nickel and dime our clients. They add up quickly and you’ll need them for more important things.
No Surprise Costs
If a client feels surprised by a bill, they refrain from making payment until it is completely resolved in their mind.
If a client feels we don't have the best technology in our field, we will help them find it at no charge.
We will call our clients unexpectedly with new, strategic, creative ideas, guaranteed.
If a client feel that we are not leading, we allow them to "call and audible". At that point a consulting partner is brought in until true leadership is assured.